The revised terms and conditions have been finalised by DoT after deliberations on the Suo-motu Recommendations of TRAI on Sale and rent of International Roaming SIM Cards or Global Calling Cards of foreign operators in India.

The revised terms and conditions strengthens the mechanism to protect the interests of the Indian public visiting abroad and also streamlines the procedures in line with the other licenses/registrations, the Union Communication Ministry said in a statement.

The revised policy mandates the NOC holders to make provision for providing information regarding customer care service, contact details, escalation matrix, itemised bills, information related to tariff plans, services offered, etc, it said.

Provision has also been made to strengthen billing and consumer grievance redressal mechanism to facilitate time-bound resolution of grievance by the NOC holders with provision for Appellate Authority in DOT, it added.

Further, the revised policy also streamlines the application process/ other procedures for the NOC holders in line with the other licenses/ registrations etc. in the DOT and to facilitate the resolution/ management of the issues of the NOCs holders.