The Moreh Consumer Club (MCC), irked by the “deliberate negligence” to several appeals made by the club to the cellular service providers to solve the network woes in Moreh, inspected the Telecom offices in the town on Monday.
The MCC warned stern action if BSNL, Airtel and Jio fail to address public grievances within six days.
When the MCC went to inspect BSNL Office Moreh, only a caretaker was found.
Speaking to the media at BSNL Office Moreh, president MCC Seiboi Hapkip said that BSNL service in Moreh town is in deplorable condition. The signal is so weak that a person is not able to make or receive calls, he said.
Charging BSNL of causing frequent network failures in the past, Seiboi Haokip said that BSNL has turned deaf ears to several appeals made by the MCC and failed to strengthen its network over the years. MCC will be compelled to take up stringent action if BSNL fails to address the grievances of Moreh public within six-days, he stated.
Taking on Bharti Airtel and Reliance Jio, MCC president said that a large part of Moreh town does not avail the service of network providers like Airtel and Jio. One can use only the two networks in Moreh bazar areas, that too with frequent call drops and weak internet connection.
Cellular service from neighbouring country Myanmar covers even up to Khudengthabi while Indian cellular services - BSNL, Aitel and Jio were unable to cover even Moreh town, he said.
In the wake of the COVID-19 pandemic, the nationwide lockdown has forced everyone to stay indoors and educational institutions to go for online classes. Moreover, all the job seekers had to apply through online mode. Leaving with no option, some Moreh residents switched to Myanmar cellular service while others remain cut off.
At a time when internet connectivity has become an essential part of life, Moreh residents are isolated from digital life due to erratic cellular service. Besides the hardships and difficulties being faced during medical emergencies, the non-functioning of BSNL and erratic network connection of Airtel and Jio has allegedly ruined the future of students and promising youths in Moreh town.