Home delivery service of packaged drinking water fails customers after collecting payments
Unit staff refuses to share contact number of project manager to media
IMPHAL | Aug 22
Many customers of newly launched packaged drinking water unit of Lamjingba Group, ‘Kangla’ have been raising complaints of not getting services after payment of Rs. 500 and submission of Aadhaar cards. On the other hand, some staffs of the unit have refused to give contact number of the project manager to media even after multiple visits to the office and repeated requests were made to seek clarification on the matter.
Instead of cooperating with media concerning the public grievances, some of the staffs behaved in a rather unruly and arrogant manner when visits were made three times already at their office.
This IFP reporter requested for contact number of the project manager of the unit to enquire about the matter of not being able to accomplish their home delivery water service in some places, after the service was launched on June 20.
Many customers are raising complaints of not getting the service though Rs. 500 along with Aadhaar cards were already collected by the company. To figure out the reason for delaying their service, this reporter went to their office located at RIMS on different days but could not meet the project manager on each visit.
On the first day of visit i.e. August 17, one of their staff (Lamjingba Group) stated that due to high number of customers, the unit was unable to fulfil the service all of sudden. He also stated that along with this issue, it is taking time for the unit to get FSSAI and ISI certificates. He also assured that by August 22, all customers will get the service.
Considering that the information shared was incomplete, this reporter visited their office again on August 19. The person concerned was in the office on that day but a meeting could not take place as he was busy talking with someone. This reporter had to leave the office after waiting for half an hour. On the same day, this reporter repeatedly requested one lady staff and two male staffs for the contact number of the project manager. But instead of sharing the contact number, they took this reporter’s number by giving an assurance of calling back when project manager is free.
This reporter went again a day after the second visit i.e. on August 21 as their staff did not call back. However, the project manager was not in the office. As a last resort, requests were made again for his number but the staff refused to share even after making repeated attempts to make them understand the purpose of the visit.
When this reporter said to the staff, “I am here just to get the facts and genuine reasons of delaying the service so that the frustration your customers may subside,” they declined to share it in a very arrogant and unruly manner.
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